Privacy Policy

1. Who we are

Kleva Digital is a web design and digital marketing agency based in Wales, United Kingdom. When this policy refers to “we”, “us” or “our”, it means Kleva Digital.

For any questions about this policy or how we handle your data, contact us at: hello@klevadigital.com or by calling 07535 963 429.

2. What data we collect

We collect personal data when you:

• Submit an enquiry through the contact form on our website
• Email us directly
• Call us
• Interact with us on social media

The data we may collect includes:

• Contact information: first name, last name, email address, phone number
• Project information: details about your business and the services you’re interested in
• Technical data: IP address, browser type, pages visited — collected automatically via Google Analytics
• Cookie data: see Section 7 below

3. How we use your data

We use the information you provide to:

• Respond to your enquiry and communicate about potential or ongoing projects
• Send you information relevant to a service you’ve enquired about
• Improve our website and services based on how visitors use them
• Comply with legal obligations

We will never sell your personal data to third parties or use it for unsolicited marketing without your explicit consent.

4. Legal basis for processing

Under UK GDPR, we process your personal data on the following lawful bases:

• Legitimate interests — responding to enquiries from people who have contacted us
• Contractual necessity — processing data required to deliver agreed services
• Consent — where you have explicitly opted in to communications
• Legal obligation — where we are required to process data by law

5. How long we keep your data

We retain enquiry and contact data for up to 2 years after the last contact, unless you ask us to delete it sooner or unless we have a legal obligation to retain it longer (for example, financial records which we are required to keep for 6 years under UK tax law).

6. Who we share your data with

We do not sell or share your personal data with third parties for marketing purposes. We may share data with the following categories of trusted service providers where necessary to deliver our services:

• Netlify — our website hosting provider, which processes contact form submissions. Netlify’s privacy policy is available at netlify.com/privacy.
• Google — Google Analytics for website performance monitoring. Data is anonymised and aggregated where possible.
• Email providers — for the purpose of responding to your enquiry

All third-party providers are required to handle your data in compliance with UK GDPR.

7. Cookies

Our website uses cookies — small text files stored on your device. We use:

• Strictly necessary cookies — required for the site to function. These cannot be disabled.
• Analytics cookies — Google Analytics cookies that help us understand how visitors use the site. These are anonymised and do not identify you personally.

You can control or disable cookies through your browser settings at any time. Disabling analytics cookies will not affect your ability to use our website.

8. Your rights

Under UK GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate data
• Erasure — ask us to delete your personal data (the “right to be forgotten”)
• Restriction — ask us to limit how we use your data
• Portability — request your data in a portable format
• Objection — object to processing based on legitimate interests
• Withdraw consent — where processing is based on consent, withdraw it at any time

To exercise any of these rights, contact us at hello@klevadigital.com. We will respond within 30 days.

9. Data security

We take the security of your personal data seriously. We use industry-standard measures including HTTPS encryption, secure hosting and limited access controls to protect your information.

No method of electronic transmission or storage is 100% secure. If you have concerns about the security of your data, please contact us directly.

10. Complaints

If you’re unhappy with how we’ve handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk.

We’d always prefer to resolve any concerns directly first — please get in touch before escalating to the ICO.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “last updated” date at the top of this page will always reflect the most recent version. We encourage you to review this page periodically.